October 15, 2002

Blogger Tech Support Getting Better

So I posted three problems to the new BloggerPro tech support ticket-tracker this weekend. By Monday they'd answered everything, and fixed two things.

    First I complained that the insert hyperlinks ought to either by-default, or by a setting, set the anchor text to include "target="foo"" so that my third-party links opened up in a fresh window; I hate overwriting the Blogger. The Blogger guys disagreed, and said most people dislike that, but that if I wanted, I can always put a tag in my template, which will launch all links in that new window. I will try that out.

    There was also a problem with my archives server root not working properly. Steve Jensen diagnosed, fixed, and verified the solution, instead of just telling me what the problem was. cool!

    "The problem was that your archive template was hardcoded with
    the wrong location for your front-page, linking to ./ instead of
    to black-coffee.html.

    I fixed that and regenerated your site. Since most browsers cache
    javascript included documents, it took a few times of reloading
    for my browser to recognize the changes but it's definitely fixed. "


    Finally, this chronic email->blogger functionality. They requested some diagnostic data from me; that should help us be able to figure out why I am having these intermittencies.

Pretty good! And I got a bonus answer, too. He saw my complaint about extended characters in RSS and offered, "BTW, I also read your entry on RSS and escaping problems: With the new release of Blogger Pro coming up, you won't have to worry about encoding those characters, we'll do it automatically." Excellent...

Posted by Nils Blutig at October 15, 2002 01:45 PM | TrackBack